Returns & Refund Policy

Your purchase is protected. If your artwork arrives damaged or defective, we will arrange a replacement or refund at no additional cost once your claim has been reviewed and verified.

Order Changes & Cancellations

You may modify or cancel your order within 24 hours of purchase. Because every DesignGeo canvas is made to order, changes or cancellations requested after this 24-hour window may not be possible once production has begun.

14-Day Return Window

All DesignGeo artworks are made to order and printed on demand. We accept return requests within 14 days of delivery.

Non-Defective Returns

• The artwork must be new and in its original, unopened packaging.
• Please contact us before sending any item back so we can provide the correct return instructions.
• The customer is responsible for arranging and covering all return shipping costs for non-defective items.
• No restocking fee is charged.
  

 

Damaged or Defective Artwork

If your artwork arrives damaged or defective, please contact designgeoart@gmail.com within 14 days of delivery and include your order number and 3 clear photographs showing:

• The damaged or defective area of the artwork.
• The artwork as a whole.
• The external packaging and any visible shipping damage.

Once your claim has been reviewed and verified, we will arrange a replacement or refund at no additional cost.

Lost Shipments

If your shipment is confirmed as lost during transit, we will promptly arrange a replacement shipment at no additional cost.

Refund Processing

Once a refund has been approved, DesignGeo typically processes it within 3 to 5 business days. Your bank or payment provider may require additional processing time before the refunded amount appears in your account.

Shipping & Delivery Reference

We ship worldwide. Once dispatched, delivery typically takes approximately 10 to 15 business days, depending on the destination, carrier, and customs processing. Customs duties and import taxes are not included and, when applicable, are the responsibility of the recipient.

Returns Overview

• Return method: By mail — contact us first for instructions.
• Return shipping: Customer responsibility for non-defective returns; handled by DesignGeo when a return is required for a confirmed damaged or defective item.
• Restocking fees: None.
•  Refund processing time: 3 to 5 business days after approval.
• Product condition for non-defective returns: New, original unopened packaging.
• Return window: 14 days from the delivery date.
•  Damage or defect claim window: 14 days from the delivery date.
• Order changes or cancellations: May be requested within 24 hours of purchase.

 

Contact

For return, refund, damage, or order assistance, contact us at designgeoart@gmail.com and include your order number whenever applicable.